McDonald's

Reviews about McDonald's

• 3 / 5

  By Majestic Twelve
  See end of post for how I rank Stars
  
  Typical Mcdonald's Experience Food was ok and the staff was on ball. PRices reflect area and who they cater. Celebration that day so it was packed.
  
  My “Reviews” are based on:
  1 Star: Just avoid. They are too far below anything for this type of business. They may not even do the service they brag about. Lie about services or sell used hardware or supplies as new. Also they are the type to complain online about the client after a bad review. Also be careful of information given to them since they may sell it or “lose” it. Ex: Light bulb from a light shop goes bad. You go back and they argue with you they never sold lights at their light bulb shop. They later have a new name to avoid bad reviews or worse say under new management.
  
  2 Star: They did what they needed to do to be a business, but missed key things expected. Area is kept clean sometimes or services are just bare minimum to get by and get the client out the door. Ex: Light bulb from a light shop goes bad. They tell you use manufacturer’s warranty. When you bring it back they don’t want to help nor take it back even if they see its defective. Employees don’t remember you nor care to or are on their phones more than talking to clients. Management is there for the paycheck and blames corporate even if its a mom and pop shop. They use rinse and repeat lines to get rid of you. If they do replace it after a time its like you kicked a puppy to them.
  
  3 Star: They did their job, followed through and had expected responses if there was a concern. Place was kept clean. EX: Light Bulb from a light shop goes bad. They tell you bring it in they will swap it out. The people there smile and talk small talk. Place is kept clean and tidy. Management listens and tries to help. Discounts or Coupons of what you actually use are given. If a real problem under their control happens they respond fast and try their best within the limits of their control. They may or may not recognize you or ask about how’s the family.
  
  4 Star: They are trying to be better than the rest and go above and beyond expectations. If a problems arise they get it done in timely manner and make the client special. EX: Light bulb from a light shop goes bad they drive out a small distance to get you the new one. Maybe next time in they give you a small discount. They recognize and say your name or recognize you and ask about a purchase + the 3 star expectations.
  
  5 Star: They go above and beyond when you are with them. They try to remember your name or company. They have special things like extras to make you feel comfortable in areas you wander through. Everyone smiles even if it's the worst job ever. EX: Light bulb from a light shop goes bad. They send out a person who smiles and replaces it then leaves an extra bulb there just in case and when the repair person gets there they also call you by name and talk with you while working. When you show to the shop again with their complimentary coffee they see you and ask how the light is and if you had any more problems they could help with. + the 3 and 4 star expectations.
  
  Note:
  Started using this guide for my reviews and stars due to too many giving a five star rating to what is expected from a place.
  Started using on 3/4/2017 so previous reviews may not have this ranking unless I’ve revisited to a place and re-edited it.
  If a place is expected to go above and beyond I’ll add a note to say it. They gave the basic “____ Hospitality/Service” which brings them back to a 3 star service with the note of what three star is for them. It is up to the reader to due their due diligence to find out what that expectation is. Most the time this is stated for a Company or Service that built a name around it.
  April 22, 2017
• 5 / 5

  By Shari Tyler
  The most pleasant experiences I have ever had at a McDonald's. The service is exceptional. The food is hot and fresh. We drive by the McDonald's close to our house to eat at this location.
  November 24, 2016